Orders

To place an order please email your order details to sales@astridhoussin.com. A 50% non-refundable deposit is required for all orders. Full payment is due before shipping, and the items will be ready to ship within the specified lead time.

Lead Times

Production lead-times start from approx.12 to 14 weeks. We don’t hold any stock and each piece is made-to-order so lead times may vary. Please contact us for the most up-to-date and accurate information. The lead-time we give you will start once we receive payment and drawings and any other final queries have been approved.

Shipping

All orders are shipped directly from our production facility in Portugal. All purchases & postage are inclusive of standard EUROPEAN 20% tax. We can provide quotes and assist with European shipping. While we can offer quotes for international shipments, Astrid Houssin is not responsible for international shipping, and all associated duties and taxes are the responsibility of the customer.

Returns & Order Cancellations

Due to the handcrafted and made-to-order nature of our products, please note that made-to-order items, once delivered, can only be returned or exchanged if faulty. You can return items for store credit only, subject to the conditions below. Items must be returned within 14 days from the date of receipt. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. A 15% restocking fee will apply to all returns, which will be deducted from your store credit. To qualify for a return, items must be in their original packaging and condition. Items that have been installed or altered are not eligible for return. We reserve the right to refuse returns that do not meet these conditions. If your return is denied, you will be notified via email.

For cancellations, the client has 7 days to cancel their order before production starts. Once it has entered the first stage of production, the order can’t be cancelled as materials etc have been ordered. If you wish to cancel an order you may do so by emailing sales@astridhoussin.com. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, if this is outside the 7 day period listed above, we will unfortunately have to charge a cancellation fee of 50% of the value of the order. This applies to cancellation of orders prior to delivery. If your order has already been delivered, unfortunately we do not offer a cancellation service.

Damage Reports

If your product arrives damaged or with parts missing, please contact us within 48 hours of the confirmed delivery. It is essential that you report these issues promptly.

Portrayal Of Products

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens. We use high quality natural materials that contain variations in colour, pattern, grain, knots and other character markings. We cannot accept returns or refunds based on natural variations in our materials. If a certain level of uniformity is required, please discuss your requirements with us before confirming your order.